Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, registering for, or using SaaSCortex, you agree to be legally bound by these Terms & Conditions and any documents incorporated by reference.

If you are using SaaSCortex on behalf of a company, government body, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

• If you do not agree with these Terms, you must not use the service.
• Continued use after updates constitutes acceptance of revised terms.
• Supplemental policies may apply to specific features and are incorporated herein.
• Conflicting order-form terms control only where expressly stated and signed by both parties.

2. Definitions

For clarity, the following terms are used throughout this agreement with specific legal meaning.

Defined terms apply equally to singular and plural forms, and references to “including” mean “including without limitation.”

• “SaaSCortex” means the SaaSCortex platform, affiliated sites, software, and support services.
• “Customer” means the person or entity entering into these Terms.
• “User” means any individual authorized by Customer to access the platform.
• “Output” means content generated by platform AI features in response to Customer inputs.

3. Eligibility and Authority

You must be legally capable of entering binding contracts in your jurisdiction to use SaaSCortex. Individual users must be at least the age of majority where they reside.

Enterprise accounts may only be created by authorized personnel. You are responsible for ensuring all users under your account comply with these Terms.

• Misrepresentation of identity or authority is prohibited.
• You may not use the service if barred under applicable law.
• We may request verification of identity or authority where reasonably necessary.
• Access may be denied if eligibility requirements are not met.

4. Account Registration

To access certain features, you must register an account and provide accurate, complete, and current information.

You agree to promptly update registration details whenever they change, including billing contact information and administrative permissions.

• One login credential may not be shared across multiple individuals.
• Administrative users are responsible for user lifecycle, role assignment, and access control.
• We may reject registrations containing inaccurate or misleading information.
• You are responsible for ensuring account details remain lawful and truthful.

5. Account Security

You are responsible for maintaining the confidentiality of account credentials, API keys, and authentication tokens.

Any activities occurring under your account are your responsibility unless caused by our proven security failure.

• Use strong passwords and multi-factor authentication where available.
• Notify SaaSCortex immediately of suspected compromise or unauthorized access.
• Revoke compromised credentials and rotate API keys promptly.
• We may temporarily suspend access to protect service integrity and customer security.

6. Subscription Plans and Billing

Paid use of SaaSCortex requires selection of a subscription or execution of an order form. Pricing, user limits, usage allowances, and included modules are stated at purchase.

You authorize SaaSCortex to charge applicable fees through your selected payment method on the billing schedule associated with your plan.

• Charges are due in the currency shown at checkout or in your order form.
• Upgrades may take effect immediately with prorated adjustments where applicable.
• Downgrades usually apply at the next billing cycle unless otherwise specified.
• Additional usage above plan limits may incur overage fees.

7. Auto-Renewal and Cancellation

Unless otherwise stated, subscriptions renew automatically for successive periods matching your initial billing term.

You may cancel renewal through your billing controls or by contacting support before the renewal date. Access generally continues through the end of the paid term.

• Cancellation stops future renewals but does not retroactively void prior valid charges.
• Refund eligibility, if any, is governed by your plan or signed commercial terms.
• Trial-to-paid conversions may renew automatically unless canceled in time.
• Certain enterprise terms may define custom notice periods.

8. Fees, Taxes, and Late Payments

Fees are exclusive of applicable taxes, duties, levies, and similar governmental charges, except where required by law.

You are responsible for paying all taxes associated with your purchase, excluding taxes based on SaaSCortex net income.

• Failed or reversed payments may trigger account restrictions.
• Overdue balances may accrue lawful late fees and collection costs.
• We may suspend paid features until outstanding amounts are settled.
• Invoice disputes must be submitted promptly with supporting detail.

9. Trial Access and Beta Features

SaaSCortex may offer free trials, promotional credits, or pre-release features. These offerings are optional and may be modified or discontinued at any time.

Beta and experimental features are provided for evaluation purposes and may contain defects, incomplete functionality, or changed behavior.

• Trial access may have restricted usage, support, and retention limits.
• Beta features may be excluded from service commitments.
• Use of beta functionality is at your own risk.
• We may collect usage feedback to improve product quality.

10. Permitted Use

You may use SaaSCortex solely for legitimate business purposes and in compliance with all applicable laws, regulations, contractual obligations, and these Terms.

Rights granted to you are limited, non-exclusive, non-transferable, and revocable as described in this agreement.

• Use the platform only within licensed user counts and usage limits.
• Ensure internal policies govern employee use of AI-generated output.
• Implement human review controls where business-critical decisions are involved.
• Follow documentation and technical requirements published by SaaSCortex.

11. Prohibited Conduct

You must not misuse SaaSCortex or use it to conduct, facilitate, or promote unlawful, harmful, or abusive activity.

Attempts to interfere with platform security, stability, or availability are strictly prohibited.

• No reverse engineering, decompiling, or unauthorized probing of service infrastructure.
• No upload of malicious code, malware, or deceptive scripts.
• No infringement of intellectual property, privacy, or publicity rights.
• No generation of prohibited content in violation of law or platform usage policies.

12. Customer Data and Input Content

You retain ownership of data, prompts, files, records, and other content you submit to the platform (“Customer Data”).

You grant SaaSCortex a limited license to host, process, transmit, and analyze Customer Data solely to provide and improve contracted services consistent with applicable law.

• You represent that you have rights to upload and process Customer Data.
• You are responsible for legality, quality, and accuracy of submitted content.
• Sensitive data usage should follow your compliance program and contractual controls.
• We do not acquire ownership of Customer Data under these Terms.

13. AI Outputs and Human Review

AI-generated outputs may be probabilistic, incomplete, or inaccurate. SaaSCortex does not guarantee factual correctness, uniqueness, or fitness for any specific purpose.

You are solely responsible for reviewing, validating, and approving outputs before making legal, financial, medical, employment, or other high-impact decisions.

• Do not rely on AI output as a substitute for qualified professional advice.
• Implement internal controls for hallucination and bias mitigation.
• Confirm data sources and material assumptions before external publication.
• You bear responsibility for downstream use of generated content.

14. Data Processing and Privacy

SaaSCortex processes personal data in accordance with applicable privacy laws and our published privacy disclosures.

Where required, data processing terms, security measures, and cross-border safeguards may be set forth in a separate agreement or enterprise addendum.

• Please review our Privacy Policy for additional details.
• You are responsible for obtaining lawful basis for personal data you submit.
• Data retention and deletion are governed by product settings, contractual terms, and legal obligations.
• Security incidents are handled through documented response procedures.

15. Third-Party Services and Integrations

SaaSCortex may support integrations with third-party applications, connectors, APIs, or data providers not controlled by SaaSCortex.

Your use of third-party services is governed by those providers’ own terms, privacy notices, security controls, and commercial policies.

• SaaSCortex is not responsible for third-party availability or policy changes.
• Enabling integrations may authorize data transfer to external systems.
• You should independently evaluate vendor compliance, legal terms, and technical risk.
• We may disable integrations that create security or legal concerns.

16. Service Availability and Support

SaaSCortex aims to provide reliable, enterprise-grade service availability. However, uninterrupted or error-free operation cannot be guaranteed at all times.

Support channels, response times, and service levels vary by subscription tier or negotiated commercial agreement.

• Incident response priority may depend on severity and customer impact.
• Support may require cooperation and reproducible diagnostics.
• Feature requests are evaluated at SaaSCortex discretion and roadmap priority.
• Temporary interruptions may occur due to maintenance or external provider disruption.

17. Planned Maintenance and Changes

We may perform scheduled maintenance, upgrades, patching, and infrastructure improvements to preserve reliability and platform security.

SaaSCortex may modify, replace, or retire features with reasonable notice when changes materially affect product functionality.

• Maintenance windows may include temporary performance degradation or limited downtime.
• Deprecated features may be removed after notice periods.
• We may release updates to address security, legal, or compliance obligations.
• Continued service use reflects acceptance of operational improvements.

18. Intellectual Property Rights

SaaSCortex and its licensors retain all rights, title, and interest in the platform, source code, models, documentation, trademarks, and related intellectual property.

Except for expressly granted access rights, no license is transferred by implication, estoppel, or otherwise.

• You may not copy or create derivative works from protected platform components.
• SaaSCortex marks and branding may not be used without prior written consent.
• Customer trademarks remain the property of their respective owners.
• Unauthorized IP use may result in suspension and legal action.

19. Feedback and Suggestions

If you provide feedback, ideas, suggestions, or enhancement requests, you grant SaaSCortex a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback.

This license exists to allow improvement and development of services without additional approvals or compensation.

• Feedback submissions are voluntary.
• We are not obligated to implement any suggestion.
• Feedback should not include confidential third-party information.
• You represent that you have rights to submit the feedback provided.

20. Confidentiality

Each party may receive non-public information designated as confidential or that should reasonably be understood as confidential by nature.

Receiving parties must use at least reasonable care to protect confidential information and use it only for permitted contractual purposes.

• Confidentiality obligations do not apply to information already publicly available without breach.
• Disclosure may occur where legally compelled, with notice where lawful.
• Access should be limited to personnel with a need to know.
• Obligations survive termination for the period required by law or contract.

21. Warranties Disclaimer

Except as expressly stated, SaaSCortex is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, all implied warranties are disclaimed.

This includes, without limitation, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

• No guarantee is made that outputs will be error-free.
• No warranty is given for third-party services or external dependencies.
• Customer assumes responsibility for independent verification of material outputs.
• Jurisdictions limiting disclaimers apply only to the extent required by law.

22. Limitation of Liability

To the maximum extent permitted by law, SaaSCortex and its affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Aggregate liability for claims arising out of or related to these Terms shall not exceed amounts paid by Customer to SaaSCortex during the twelve months preceding the event giving rise to liability.

• Limitations apply regardless of legal theory asserted.
• Liability caps may differ where required by mandatory law.
• Exclusions include loss of profits, data, goodwill, and business interruption.
• Risk allocation under these Terms is reflected in service pricing.

23. Indemnification

You agree to defend, indemnify, and hold harmless SaaSCortex, its officers, employees, and affiliates from claims, liabilities, damages, and expenses arising from your use of the service, your content, or your violation of these Terms or applicable law.

SaaSCortex reserves the right to assume exclusive defense of any matter subject to indemnification, at your expense where legally permitted.

• You must cooperate reasonably in claim defense.
• No settlement may impose obligations on SaaSCortex without prior written consent.
• Indemnity applies to third-party claims connected to your conduct.
• This section survives termination to the extent permitted by law.

24. Suspension and Termination

SaaSCortex may suspend or terminate access immediately where necessary to address security risks, legal obligations, non-payment, abuse, or material breach of these Terms.

We will use commercially reasonable efforts to provide notice and opportunity to cure when practical and legally permissible.

• Suspension may be partial and limited to affected features.
• Repeat violations may result in permanent termination.
• Customer may terminate according to agreed cancellation process.
• Termination does not waive accrued payment obligations.

25. Effect of Termination

Upon termination or expiration, your right to access the service ceases, except where temporary post-termination access is contractually provided for data export.

Sections intended by nature to survive termination remain in full force, including payment, confidentiality, intellectual property, disclaimers, limitations, and dispute provisions.

• Data export windows, if available, are subject to plan and legal requirements.
• Certain backups may persist for security and compliance retention.
• Deletion timing may vary by architecture, backup cadence, and legal obligations.
• Outstanding invoices remain payable after termination.

26. Export Controls and Sanctions

You agree to comply with all applicable export control laws, trade restrictions, and sanctions programs administered by relevant authorities.

You represent that neither you nor your authorized users are listed on restricted party lists or located in prohibited jurisdictions where access would violate law.

• You may not use the service for prohibited end uses such as unlawful weapons development.
• Re-export of controlled technology must comply with governing regulations.
• We may suspend access where sanctions risk is identified.
• You must promptly notify us of sanctions-related changes affecting your eligibility.

27. Governing Law and Dispute Resolution

These Terms are governed by the laws of the applicable jurisdiction specified in your order form or business agreement. If not specified, governing law and venue will be determined by the controlling SaaSCortex legal entity.

Parties agree to attempt good-faith resolution before formal proceedings. Dispute mechanisms may include negotiation, mediation, arbitration, or court adjudication as contractually defined.

• Claims should be raised promptly with sufficient factual detail.
• Venue and procedure may vary for enterprise contracts.
• Nothing limits either party’s right to seek urgent injunctive relief.
• Class-action waivers apply only where enforceable by law.

28. Notices and Electronic Communications

You consent to receive account, legal, billing, and operational notices electronically, including by email, platform notifications, or other reasonable channels.

Notices from you to SaaSCortex must be sent using designated contact methods and are deemed delivered when actually received by authorized representatives.

• You are responsible for keeping contact details current.
• Electronic records satisfy legal communication requirements where permitted by law.
• Service notices may include security advisories and policy updates.
• Message delivery can be affected by spam filters or system settings under your control.

29. Changes to These Terms

SaaSCortex may update these Terms from time to time to reflect product changes, legal developments, regulatory requirements, or operational needs.

Material changes will be communicated using reasonable notice methods. The “Last Updated” date indicates the latest revision.

• Continued use after effective date constitutes acceptance of revised terms.
• If you disagree with updates, you should discontinue use and cancel renewal before next term.
• Prior terms may remain available for archival and compliance purposes.
• Enterprise amendments require mutually executed written agreement.

30. Contact Information

For legal notices, contractual inquiries, or questions regarding these Terms, please contact SaaSCortex using the details below:

• Email: [YOUR EMAIL]
• Phone: [YOUR PHONE]
• WhatsApp: [YOUR WHATSAPP]
• Address: [YOUR ADDRESS]