Refund Policy

1. Overview

At SaaSCortex, we are committed to fair and consistent billing practices for all subscription customers. This Refund Policy explains when refunds may be requested, how those requests are reviewed, and the situations in which charges are non-refundable.

By starting a trial, purchasing a subscription, or continuing to use a paid plan, you agree to this Refund Policy. If you do not agree with these terms, please do not activate or renew paid services.

• This policy applies to monthly and annual SaaSCortex subscriptions.
• This policy applies to self-serve and standard account purchases unless a custom contract states otherwise.
• Statutory consumer rights required by applicable law are not waived by this policy.

2. Free Trials

SaaSCortex may offer free trials for select plans or product modules. Trial access is intended to help customers evaluate fit before committing to paid billing.

• Trial start and end dates are shown in your account area.
• If payment information is collected during trial onboarding, the subscription may convert automatically at trial end unless canceled beforehand.
• You are responsible for canceling before trial conversion if you do not wish to be charged.

Charges that occur after trial conversion are treated as subscription charges and reviewed under the sections below.

3. Subscription Payments

SaaSCortex subscriptions are billed in advance on a recurring basis according to the plan period you select. Billing cycles may be monthly, annual, or custom as shown at checkout or in your order form.

• All fees are due at the beginning of each billing period.
• Taxes, levies, or regulatory surcharges may be added where required.
• You authorize SaaSCortex to charge your saved payment method for recurring fees.

Failure to complete payment may result in temporary account restrictions or suspension until billing is resolved.

4. Refund Eligibility

Refund eligibility is determined by objective criteria intended to protect both customers and platform integrity. Meeting the criteria below does not guarantee automatic approval, but requests that satisfy them are prioritized for review.

• The refund request is submitted within the applicable refund window.
• The account is in good standing and free of fraud flags or abuse indicators.
• Charges are not tied to excluded categories listed in this policy.
• Supporting billing details are provided to verify the transaction.

We may request additional verification before making a final refund decision.

5. 7-Day Refund Window

The refund window begins when the payment is successfully processed by our billing provider, not when the invoice is viewed, not when account usage begins, and not when internal approvals are completed.

6. Renewal Payments

Unless canceled before renewal, subscriptions automatically renew on the recurring billing date. Renewal charges are generally non-refundable because service capacity and account access are reserved in advance.

• Renewal reminders may be provided in-product or by email where available.
• It is your responsibility to monitor renewal dates and billing status.
• Exceptions may be made in rare cases involving confirmed billing errors.

7. Cancellation

You may cancel your subscription at any time through account billing settings or by contacting support. Cancellation stops future recurring charges but does not retroactively reverse previously processed payments unless approved under this policy.

• Access typically continues through the end of the current paid billing period.
• Downgrades and cancellations take effect according to the timestamp recorded in your account.
• Deleting a workspace does not automatically cancel active paid subscriptions in all cases.

8. How to Request a Refund

To request a refund, contact SaaSCortex support with complete billing details so our team can verify and process your case efficiently.

• Account name and registered login email.
• Invoice number, transaction ID, and charge date.
• Reason for the refund request and any relevant context.
• Supporting documentation such as duplicate receipts or card statements where applicable.

Send requests to: [YOUR EMAIL] , call [YOUR PHONE] , or message WhatsApp at [YOUR WHATSAPP] .

9. Refund Review Process

Every request is reviewed manually by our billing team for fairness, fraud prevention, and policy compliance. We evaluate transaction records, account activity, and any supporting documents you submit.

• Initial acknowledgement is typically sent within 1-2 business days.
• Standard review is generally completed within 3-7 business days.
• Complex cases may require additional verification and extended timelines.

10. Approved Refunds

If a refund is approved, it is issued to the original payment method whenever technically possible. The timing for funds to appear in your account depends on your bank, card network, or payment provider.

• Processing by SaaSCortex is usually initiated within 3 business days after approval.
• Financial institutions may take 5-10 business days to post refunded funds.
• We will provide a confirmation message once the refund instruction is completed.

11. Partial Refunds

In select cases, SaaSCortex may approve a partial refund instead of a full reversal. Partial refunds are considered when only a specific component of the billed service is eligible.

• Prorated adjustments for approved billing corrections.
• Mid-cycle account changes where legal obligations require proportional credit.
• Isolated duplicate line-item charges within bundled invoices.

Partial refund calculations are determined solely by SaaSCortex records and billing timestamps.

12. Non-Refundable Services

Certain services are non-refundable due to immediate delivery, consumed platform resources, or third-party fulfillment obligations.

• One-time setup, onboarding, implementation, or migration fees.
• Completed training sessions, advisory engagements, or custom workshops.
• Overage usage charges and metered compute already consumed.
• Professional services and bespoke deliverables once work has commenced.

13. Third-Party Services

SaaSCortex may integrate with or enable services provided by third parties. Charges billed directly by those providers are governed by the third party's own billing and refund terms.

• We do not control third-party refund approvals or processing timelines.
• Third-party license fees are typically non-refundable through SaaSCortex.
• Customers must contact the applicable external provider for disputes on direct third-party invoices.

14. Failed or Duplicate Payments

If you believe a payment failed but was still charged, or if duplicate charges appear for the same invoice, notify us promptly with transaction evidence.

• Duplicate confirmed charges caused by processing anomalies are eligible for correction.
• Temporary authorization holds are controlled by the card issuer and are not always captured charges.
• Resolution may require communication with the underlying payment processor.

15. Unauthorized Transactions

Protecting account and payment security is a shared responsibility. If you identify an unauthorized transaction, contact SaaSCortex immediately so we can investigate and support the proper remediation path.

• Report suspected unauthorized activity as soon as possible.
• We may request identity verification and account ownership proof.
• Confirmed fraud cases are handled in coordination with payment partners and may involve temporary account safeguards.

16. Service Interruptions

SaaSCortex is designed for high availability, but interruptions can occasionally occur due to maintenance, infrastructure events, or external service dependencies.

Refunds for interruptions are not automatic and are evaluated based on impact severity, outage duration, and any service-level commitments stated in your plan or contract.

• Service credits may be provided where applicable.
• Temporary performance degradation does not always qualify for monetary refunds.
• Planned maintenance windows announced in advance are generally excluded.

17. AI Services and Refunds

AI-powered features may consume variable compute resources, model calls, and tokenized usage the moment requests are processed. For that reason, AI usage charges already consumed are typically non-refundable.

• Differences in generated outputs do not by themselves establish refund eligibility.
• Usage-based AI spend is billed according to recorded consumption metrics.
• If a technical fault clearly causes duplicate AI billing, corrective credits or refunds may be issued.

18. Disputes and Chargebacks

We strongly encourage customers to contact SaaSCortex support before initiating a card dispute or chargeback. Most billing concerns can be resolved faster through direct review.

• Initiating a chargeback may lead to temporary account restrictions while investigation is underway.
• We reserve the right to provide transaction evidence and service logs to payment networks.
• Fraudulent or abusive chargebacks may result in permanent account termination.

19. Promotional Offers

Promotional plans, coupons, introductory discounts, and special campaign pricing may include custom billing conditions. Those conditions govern refund handling for the applicable offer.

• Offer-specific terms may override standard refund timelines.
• Credits granted under promotions are generally non-cash and non-transferable.
• Expired promotions cannot be retroactively applied to prior charges.

20. Enterprise and Custom Plans

Enterprise and custom commercial plans may include negotiated billing and refund terms in a signed order form, master services agreement, or procurement addendum.

Where custom contractual terms conflict with this general Refund Policy, the signed enterprise agreement will control for that account.

• Procurement workflows do not pause active billing unless expressly agreed.
• PO delays do not automatically qualify for refunds on already-delivered service periods.

21. Changes to This Refund Policy

SaaSCortex may update this Refund Policy to reflect product evolution, legal requirements, payment infrastructure updates, or operational changes.

• Material updates are effective upon publication unless stated otherwise.
• The latest revision date appears at the top of this page.
• Continued use of paid services after updates indicates acceptance of the revised policy.

22. Contact Us

For billing questions, refund requests, or dispute clarification, please contact SaaSCortex through the channels below. Our team will respond with the next steps required for review.

• Email: [YOUR EMAIL]
• Phone: [YOUR PHONE]
• WhatsApp: [YOUR WHATSAPP]
• Address: [YOUR ADDRESS]

To help us process requests quickly, include your account email, invoice ID, and transaction date in your first message.